Frequently Asked Questions
Some of our most frequently asked questions to assist you with your relocation. Please do not hesitate to contact us should you require further information.
Be sure to book your removalist well in advance. Like most industries, removalists experience peak seasonal demand and can be booked in advance for several weeks.
Relocation time varies according to the amount, location, and size of your furniture; ease of access to the pickup and delivery points; travel distance between those points; and your preparation prior to our arrival. The good news is that we only charge for the time taken to complete your relocation (depot to depot), plus a one-way kilometre rate for relocations outside of a 30km radius from our depot.
Generally, and based on our experience:
- one-bedroom house – allow two to three hours
- two-bedroom house – allow three to five hours
- three-bedroom house – allow five to seven hours
- four-bedroom house – allow six to eight hours
Ballarat Removals & Storage operates competitively without sacrificing service. Local house-lot relocations are generally charged at an hourly rate, depot to depot, with an additional kilometre rate (one-way) for distances outside of a 30km radius from our depot. A different pricing structure applies to single specialist items.
At Ballarat Removals & Storage, because we understand that each relocation may be different, we offer a personal consultation service to individually discuss your specific needs and requirements.
For a tailored quotation, please click to online quote button at the top of this page, and complete the inventory, or contact us on 03 5335 8844 to arrange an in-home visit.
For insurance reasons, we cannot transport the following items in the truck:
- Jewellery, watches, passports, important documents, precious stones or metals, money, deeds, securities, stamps, coins, collections, prohibited or stolen items, or drugs.
For safety reasons, and in accordance with the Dangerous Goods Act and Regulations, we cannot transport the following items in the truck:
- dangerous, damaging or explosive items including petrol, gas bottles, firearms, paint tins, oils aerosols, and ammunition;
- animals, birds, or fish;
- goods which may cause vermin or other pest infestation to a quarantine-protected area.
No unfortunately this makes these items too heavy and the the drawers prone to come out when being moved making it unsafe for your belongings, and the movers.
Also often furniture needs to be turned over to pack the truck, or to get your furniture downstairs, again if it is full this puts both your belongings and movers at risk.
Prior to Moving Day
Preparation and pre-packing is key to a smooth uplift on your relocation day. Ballarat Removals & Storage offer professional pre-packing as an additional billed service. The pre-packing is generally scheduled for the day before the relocation. For further information and pre-packing costs, please contact our office.
Ballarat Removals & Storage use and recommend standard removal cartons (600mm x 435mm x 410mm), and book/wine removal cartons (300mm x 435mm x 410mm), designed to safely carry and transport household items. These cartons are available for purchase from Ballarat Removals (along with other packing materials such as bubble wrap, tape, and white packing paper).
Ballarat Removals & Storage operates competitively without sacrificing service. Local house-lot relocations are generally charged at an hourly rate, depot to depot, with an additional kilometre rate (one-way) for distances outside of a 30km radius from our depot. A different pricing structure applies to single specialist items.
At Ballarat Removals & Storage, because we understand that each relocation may be different, we offer a personal consultation service to individually discuss your specific needs and requirements.
For a tailored quotation, please click to online quote button at the top of this page, and complete the inventory, or contact us on 03 5335 8844 to arrange an in-home visit.
Ballarat Removals & Storage can dismantle and reassemble furniture however, as we charge by the hour, you may save yourself time and money by electing to do this yourself, where possible. Prefabricated (flat-pack kit form) computer desks, tables, bookshelves etc should be dismantled, as these items generally disintegrate in transit due to the unreliable locking mechanisms and movement. Larger, outdoor items such as swing sets, trampolines, cubby houses, and built in fixtures require dismantling prior to transport. Remember to store all nuts and bolts in a safe place.
Please advise, in advance, of any items you would like Ballarat Removals & Storage to dismantle and reassemble; and of any specialised items that require particular care (such as pianos, pool tables, antiques etc) to ensure we bring the correct tools with us on the day.
Allow fridges and freezers to defrost 24-48 hours before your move to allow the interior time to dry. Remember to empty the condensation tray (which is often full of dirty water).
Washing machines – disconnect from water and electricity. Lower the hoses to floor-level after unscrewing them from the taps to empty residual water. Dry the floor and hoses before unscrewing them from the back of the machine, or tape them to the machine if they are not removable. (Store hoses, fittings and rubber washers in the machine to keep everything together.) Always refer to, and follow, the manufacturer’s recommendations and guidelines for transportation of equipment.
Flat screen televisions should be removed from wall mounts. Disconnect antennas, power cables and connecting leads, and pack them securely with the remote controls.
Labelling your leads will help you later when you reconnect your equipment. Pack your television into the manufacturer’s box if you still have it. Otherwise, we will wrap the television in furniture pads and transport it vertically.
Barbecue surfaces and surrounds should be cleaned and free of grease, dismantled, and disconnected from the gas. The Dangerous Goods Regulations state that gas cylinders must not be transported in an enclosed freight container, enclosed vehicle, or compartment of a vehicle, unless the vehicle is ventilated to prevent build-up of vapours that are likely to increase risk.
Empty petrol and oil from lawn mowers and other petrol-driven equipment such as brush cutters, blowers, lawn-edgers, and chainsaws etc.
Think carefully prior to delivery day about the size and layout of your new residence and where you will place furniture and effects. If space is an issue we can offer storage to suit your requirements. Please contact the office to discuss our storage solutions.
Ballarat Removals & Storage will relocate kennels and other associated pet accessories; however, we do not transport pets. Please contact our office for details of a company that can assist you with transporting pets.
We do not transport vehicles. Please contact the office and we can provide you with the details of a vehicle transport company.
